FAQ
How can I maintain the appearance of my candles?
Candles can discolour or fade when exposed to intense light for extended periods or stored in warm, humid conditions. We recommend avoiding direct sunlight, fluorescent lighting, or strong illumination for extended periods. If storing candles for an extended time, keep them in a cool, dry place.
What type of wax do you use?
We use various wax types depending on the product. However, all of our products are made from 100% natural waxes either Soy & Coconut blends or Rapeseed & Coconut blends.
What type of wicks do you use?
Our wicks vary depending on the product and include cotton core wicks, flat braid, and threaded cotton wicks. These wick types serve different purposes and offer various benefits, including rigidity and resistance to soot and smoke.
Do I need to trim the wick regularly?
Yes, it's generally recommended to trim the wick when needed. Look out for a carbon mushroom on the wick or if it appears too long. Trim the wick to 1/4" before lighting the candle to ensure a safe and long-lasting burn. Neglecting wick trimming can lead to issues such as excessive flickering, smoke, soot, and a shorter candle life.
Why does my candle leave wax on the sides of the container after burning?
A small amount of wax residue on the sides, especially near the top and middle of the candle, is normal and typically evens out during subsequent burns. Excessive hang-up or tunneling can occur due to factors like low-quality candles, production errors, or not burning the candle long enough.
How do I prevent tunneling?
To prevent tunneling, aim to burn the candle until the wax pool reaches the container's edge. On average, this takes about 2-3 hours, depending on the container and wick.
Why does my candle sometimes emit small puffs of smoke?
Small puffs of smoke can result from improper wick trimming or drafts caused by nearby windows, doors, vents, or people walking past the candle. Proper wick maintenance and avoiding blowing out the flame can help reduce this issue.
What is the "mushroom" bloom head on my wick after burning?
The "mushroom" is a carbon buildup on the wick, which is common, especially in highly fragranced candles. Trim the wick before relighting to remove the mushroom head. Allow the candle to cool before trimming to avoid wick debris falling into the wax.
How can I prevent excessive smoke when extinguishing the flame?
Avoid blowing out the flame; instead, use a wick snuffer or the candle's heat-resistant lid to extinguish it. Blowing out the flame can cause excess smoke and pose safety risks
Do your wicks contain lead?
No, our wicks do not contain lead, and they have never contained lead.
Can I return a candle if I don't like the fragrance?
Unfortunately, we generally do not accept returns based on personal fragrance preferences, as scent perception varies. However, candles can make great gifts for friends, family, or co-workers who may appreciate the fragrance. We provide fragrance profiles and notes in product descriptions to help with your selection.
Can I reuse the candle jars and containers?
While we don't recommend refilling our candle jars for reuse due to potential glass weakening, they can be repurposed for various household items.
Why are candles recommended to be discarded with half an inch of wax remaining?
This safety guideline is to prevent potential damage to the glass as it gets hot near the base when the wick nears the bottom. We also advise using heat-resistant surfaces for candle burning.